Question 1

What is Getly?

Accepted Answer

Getly is a digital marketplace where you can buy and sell digital products like templates, design assets, music, courses, AI prompts, and more.

Question 2

How do I download purchased products?

Accepted Answer

After purchasing, you can download your products from the My Library page. You have up to 5 download attempts within 24 hours.

Question 3

Can I get a refund?

Accepted Answer

Yes, you can request a refund within the seller's refund window (typically 30 days). Go to My Library, find the order, and click Open Dispute.

Question 4

Are products safe to download?

Accepted Answer

We review products for quality and safety. All files are scanned, and our moderation team reviews flagged content.

Question 5

How do I contact a seller?

Accepted Answer

Click the Message Seller button on any product page to start a conversation directly with the seller.

Question 6

How do I start selling?

Accepted Answer

Click Start Selling, create your store, and upload your first product. No approval needed — you can start immediately.

Question 7

What is the commission structure?

Accepted Answer

Getly takes a 20% commission on each sale. You keep 80% — the highest revenue share in the industry.

Question 8

When do I get paid?

Accepted Answer

Payouts are processed on the 1st and 15th of each month via Stripe Connect or stablecoins (USDT/USDC).

Question 9

Can I sell subscriptions?

Accepted Answer

Yes, you can create subscription plans for your store and offer exclusive content to subscribers.

Question 10

How do I promote my products?

Accepted Answer

Use our built-in PPC ads, store promotions, or share your products on social media with your unique affiliate links.

Question 11

Can I collaborate with other sellers?

Accepted Answer

Yes, use the co-sales feature to collaborate with other creators and split revenue on shared products.

Question 12

What payment methods are accepted?

Accepted Answer

We accept credit/debit cards via Stripe and stablecoins (USDT/USDC) via NOWPayments.

Question 13

Is my payment information secure?

Accepted Answer

Yes, all payments are processed securely through Stripe and NOWPayments. We never store your card details.

Question 14

Can I pay with cryptocurrency?

Accepted Answer

Yes, we accept USDT and USDC stablecoins on multiple networks including Ethereum, Tron, BSC, Polygon, and Solana.

Question 15

Do you support installment payments?

Accepted Answer

Products over $10 can be paid in 4 interest-free installments via Stripe.

Question 16

How do I change my email?

Accepted Answer

Go to Settings and update your email address. You'll need to verify the new email before it takes effect.

Question 17

How do I delete my account?

Accepted Answer

Contact our support team at support@getly.store to request account deletion.

Question 18

Is my data safe?

Accepted Answer

Yes, we use industry-standard encryption and security practices. See our Privacy Policy for details.

Question 19

How do I enable two-factor authentication?

Accepted Answer

We use secure magic link authentication via email, which provides strong security without passwords.

Question 20

What if my account is suspended?

Accepted Answer

If your account is suspended, you'll see a notice explaining the reason. Contact support@getly.store to appeal.

Question 21

What is the affiliate program?

Accepted Answer

Earn commissions by sharing product links. When someone purchases through your link, you earn a percentage of the sale.

Question 22

How do I become an affiliate?

Accepted Answer

Go to Dashboard > Affiliate and apply. Applications are typically approved within 24 hours.

Question 23

How much can I earn as an affiliate?

Accepted Answer

Commission rates vary by product, typically 5-30% of the sale price.

Question 24

What is the referral program?

Accepted Answer

Invite new users to Getly using your referral link. Earn rewards when they sign up and make their first purchase.

Question 25

How do I get my referral link?

Accepted Answer

Go to Dashboard > Referrals to find your unique referral link and track your referrals.

Question 26

When do affiliate payouts happen?

Accepted Answer

Affiliate earnings are paid out on the 1st and 15th of each month, along with regular seller payouts.

Question 27

What is Getly Pro?

Accepted Answer

Getly Pro is a subscription service for buyers that gives you unlimited (or limited, depending on your plan) downloads from our curated Pro catalog. Plans start at just a few dollars per month.

Question 28

What plans are available?

Accepted Answer

We offer three tiers: Basic (limited downloads per month), Pro (more downloads with priority support), and Unlimited (unlimited downloads with all premium features).

Question 29

How does the download limit work?

Accepted Answer

Each plan has a monthly download allowance that resets on your billing date. The Unlimited plan has no download cap at all. Downloads count per product, not per file — so downloading multiple files for the same product counts as one download.

Question 30

How can sellers add products to Pro?

Accepted Answer

Sellers can opt their products into the Pro catalog from their Dashboard → Pro Settings page. When Pro subscribers download your product, you earn a share of the subscription revenue, paid out monthly.

Question 31

How do I cancel my Pro subscription?

Accepted Answer

You can cancel your Pro subscription at any time from your Purchases page or the Pro settings. Your access continues until the end of the current billing period.

Question 32

When do sellers receive Pro payouts?

Accepted Answer

Pro settlements are processed automatically on the 1st of each month for the previous month's activity. Revenue is distributed proportionally based on download volume — the more your products are downloaded by Pro subscribers, the larger your share. Payouts are transferred via Stripe Connect. You can track your Pro earnings in Dashboard → Pro Settings.

Frequently Asked Questions

For Buyers

For Sellers

Payments & Billing

Account & Security

Affiliate & Referral

Getly Pro

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